Lyn Gattis, Editor – Each issue of Technical Communication includes a Recent & Relevant section, which highlights and summarizes articles in related journals that may be of interest to technical communication professionals and scholars.
Jackie Damrau, Editor – Each issue of Technical Communication includes a Book Reviews section covering the most relevant new books in the field. In this issue 30 new books are reviewed.
Menno D.T. de Jong – Technical communication professionals do not always receive the recognition they deserve from the end users. Typically, instructions seem to be hygiene factors: bad instructions dissatisfy people, and good instructions are taken for granted. But instructions may be memorable. Some examples of intriguing and beautiful instructions are discussed.
Karina Stokes – This article is a tutorial on grant writing. It presents a thee-step approach, focusing on (1) the clarity of the proposal message, (2) the development of a good story to present the facts, and (3) an effective rhetorical approach. Special attention is paid to learning modality theory, which states that people may be visual, auditory, or kinesthetic (touching, doing) learners.
Lisa Meloncon – This article investigates the names, content and admission criteria of academic certificates in technical and professional communication in the United States. On the basis of an analysis of program information, the article gives a current overview of all certificate programs, and raises several questions about such programs.
Jason Swarts – This article focuses on the use of video to provide technical instructions. Based on a content analysis of 46 instructional videos from YouTube, with high, medium and low ratings, process and product guidelines are proposed for the effective use of video in technical communication.
Ardion Beldad & Michaël Steehouder – This article describes a conversation analysis of 25 helpdesk calls between parties who are nonnative English speakers. The analyses focus on the causes of problems and the techniques used to solve them. The results show that language differences are not the most significant cause of problems, and that agents and callers are equipped with several techniques to solve or prevent understanding problems.